Approach to success

Do you want to raise the bar? That’s great!

Our Customer Success Team is ready to help you achieve your ambitious CRM goals. We support you to get the most out of your CRM software. How do we do that? You can read that here 😉.

A deepdive in your situation

Characteristic of our collaboration is the phase of exploration. This ultimately forms the basis for the success of your CRM implementation. Our specialists will make an inventory of your current situation and where you want to go. As a result, we know exactly how to set up Archie and what support your team needs.

Our circle of success

Implementing

Yes! We're going to work together. After a kick-off, we record the desired result and planning. Your team will also receive a short implementation training as an introduction. After an additional inventory, we set up Archie CRM. Existing data is transferred and any links with other systems are made. Now we can start working with it!

Embedding

Nice, a brand new CRM system! But of course we want your team to work pleasantly with it. And that the possibilities are optimally used. That is why Archie provides a tailor-made program. With the Archie CRM Academy and good guidance, we ensure a flying start.

Developing

With the Archie landscape you have a newly landscaped garden. It needs maintenance to grow with your organization. We support this with the Archie CRM Academy, e-coaching and floorwalking. In addition, you have access to our helpdesk, training courses and a periodic health check of the CRM database. This prevents the proliferation of the database. Your own Customer Success Team also helps you achieve the CRM objectives!

Your Customer Success Team

We are only successful if you are. That is why we would like to introduce you to your Customer Success Team! A group of talented specialists who are all familiar with your case. Do you see opportunities in a new integration? Do you have functional wishes? Or do you want to take a closer look at the sales process? The Customer Success Team thinks along with you and provides good solutions. Your advantage? Tailor-made advice and lightning-fast realization. This makes this team the accelerator of your growth!

What do our customers say?

Gérard van Boxtel

Weska | Office manager

The collaboration with the Archie team is great! They are easily accessible, both by telephone and by e-mail. They help you with every question. If the 1st line service employee cannot find a solution (which hardly ever happens!), a 2nd line is quickly switched to and the problem is quickly resolved.

Pieter de Veeter

Parkmanagement Hoorn | Director/Park manager

Archie's team is expert and has an eye for our specific situation. They have committed themselves to a rapid adaptation of the software in our working environment. Archie's support services help us get the most out of the software